QUALITY AND GOODS GUARANTEE
MONTE NAPOLEONE COSMETIQUE does not sell used products or on behalf of third parties, it is important to specify in order to guarantee the quality and integrity of all the products offered in its store and online.
SHIPPING AND DELIVERY TIMES
For purchases over € 150, shipping is free. For lower amounts the transport costs are 20 €.
Delivery times may vary from order to order depending on what is purchased, the quantity and availability in stock and the production and delivery times of our suppliers.
Generally, the goods are shipped within 4 – 5 working days from the date of purchase (6 – 7 days for the islands).
In any case, we process the order as quickly as possible.
If the fulfillment of the order requires more than 10 working days, we will communicate the new delivery deadline by telephone.
The choice of the courier is at the discretion of the management, based on the number of products to be shipped and the place of delivery.
To find out the progress of your orders, the Customer Service is available:
tel: 0302122173
mail: info@montenapoleonecosmetique.it
opening hours: from 9 to 18 from Monday to Friday.
RIGHT OF WITHDRAWAL AND RETURN OF GOODS
We want to ensure your complete satisfaction, so we will accept returns in accordance with the following return policy:
Defective, Damaged or Wrong Items:
Contact us on 030 21 22 432 to speak to customer service and receive a return authorization (if eligible).
If you have received a damaged, defective or incorrect item from us, we will pay the return shipping costs. Additionally, you will receive a full refund for the item as described in our refund procedures.
To obtain a refund, the item must be returned, unopened and in its original packaging, with all accessories, within 30 days from the date of shipment. You must also follow the return procedures specified below.
We cannot accept items that have been opened or used unless the item has been received damaged or defective.
Damaged or defective items returned without their original packaging will not be entitled to any refund.
Return Procedures
Contact us on 030 21 22432 to speak to customer service and receive a return authorization.
Customer Service will provide you with a return label which must be printed and attached to the package.
Securely pack the items you are returning and include a copy of the original packing slip in an appropriately sized box.
Put the shipping label on the package to be returned.
Once your return has been received, inspected and processed, a refund will be issued in accordance with our refund procedures outlined below.
Refund procedures
If you are entitled to a refund in connection with a return, the following conditions will apply:
The refund will be made in the same way that the user used for the payment.
The refunded amount will be the purchase price you paid for the returned item (which reflects the amount of any discounts, promotions or coupons received), including tax.
Credits will be issued after we have received, inspected and processed your return. Please wait for the returned item to be delivered to us, for we to inspect and process the return, and for your credit card issuer to credit your account. Your credit card company determines when the credit will be reflected on your statement. A full billing cycle may be required to view credit on your account.
If you purchased through PayPal, PayPal credits the refund based on the original payment method. If you used a credit card, PayPal credits your credit card. If you used your PayPal balance, Paypal credits the refund to your PayPal balance. If you used both a credit card and another source, the credit card part goes to your credit card and the rest to your PayPal balance. Please note that credit card refunds can take up to 30 days to appear on your statement.
Contact us on 030 21 22 432 to speak to customer service if you have any questions about the return or for information on the status of your refund.
BILLING
To receive a regular invoice, it is necessary to indicate the billing data in the purchase procedure, together with the recipient code (mandatory for electronic invoicing) in the “NOTES ON ORDER AND BILLING” field.
Alternatively, you can send a request email to info@montenapoleonecosmetique.it indicating the details of the related order.